1. Order Processing
All orders are processed upon confirmation and subject to product availability. Customers are responsible for providing accurate name, contact number, delivery address, size selection, and customization details.
2. Advance Payment Policy
All custom-made orders require a 50% advance payment before production begins. First-time customers ordering from outside Karachi may be required to pay an advance amount as communicated by our team before order processing.
3. Delivery Timelines
Custom orders are estimated to be delivered within 9–15 working days after confirmation of advance payment and final approval of customization details. Non-custom orders are estimated to be delivered within 2–7 working days, subject to stock availability. Timelines may vary due to holidays, courier delays, or production requirements.
4. Size Selection Responsibility
A size chart is provided for guidance. Customers must review the size chart carefully before placing an order. Wear Med-Gear is not responsible for incorrect size selection made by the customer. Exchanges due to customer-selected sizing may be subject to applicable exchange and delivery charges.
5. Customization Details
Customers must clearly provide all customization requirements, including name spellings, monogram details, logo files, placement instructions, and embroidery color preferences. Wear Med-Gear will process customization exactly as approved by the customer. Errors caused by incorrect customer-provided information do not qualify for refunds or free replacements.
6. Color Variation Disclaimer
Product colors may vary slightly from website, social media, or catalogue images due to lighting, device screen settings, and display calibration differences. Minor color variations are not considered defects and are not grounds for return or exchange.
7. Exchange & Return Policy
Customized products, including embroidered names, logos, monograms, or made-to-order items, are not eligible for return or exchange. If there is a manufacturing defect or an error caused by Wear Med-Gear, the issue will be reviewed and an appropriate solution may be provided.
Non-customized products may be exchanged or returned within 15 days of purchase, subject to inspection. Items must be unused, unwashed, undamaged, and in original condition. Delivery charges for exchanges and returns are the customer’s responsibility unless the error originated from Wear Med-Gear.
8. Cancellation Policy
Orders cannot be cancelled once production has started for custom-made items. If a customer refuses delivery, cancels after dispatch, or provides incorrect delivery information resulting in return of the parcel, the customer may be liable for courier charges and applicable production or customization costs.
9. Cash on Delivery
COD is offered at Wear Med-Gear’s discretion and may not be available for all orders or locations. Customers must ensure availability at the provided delivery address to avoid failed delivery attempts.
10. Quality Assurance
Every product undergoes quality checks before dispatch. Minor variations in stitching, embroidery positioning, or fabric texture that do not affect functionality are considered acceptable manufacturing tolerances.
11. Pricing & Policy Updates
Wear Med-Gear reserves the right to revise product prices, delivery charges, promotional offers, and store policies without prior notice. Updated terms apply to future orders placed after the effective date of revision.
